Apr 2, 2019
Can you acknowledge someone at the point they first interact with you? Before you have really had any conversation or effect on you?
You probably do this more than you think.
What reminded me of this was an interaction with a chat person from Walt Disney World. She started the chat, before we did anything with her name and …” can I spread some pixie dust and make your stay enjoyable?” The beginning of the interaction made you feel special, Got you thinking about what was on the horizon, about to begin.
We do the same thing when we see someone that we know will bring adventure or enjoyment into our lives.
Let's talk about this a bit...
Keywords: #IWorkForGM; Art of Grateful Leadership; Power of Acknowledgment; Grateful Leader; Judith W Umlas; James G Trela; Center for Grateful Leadership; Leadership; Management; Employee Retention; AGL; CGL;